Privacy Policy

1. General Provisions

1.1. In this Policy, the concept of “User’s personal information” refers to the following:

1.1.1. Personal information that the User provides about themselves when filling out and submitting forms, subscribing to updates or using the Services. This information includes the User's personal data. Information required for the provision of the Services is specially marked. The User has the right to provide other information at their own discretion.

1.1.2. Data that is automatically transmitted to the Site's services during their use via the software installed on the User's device. This data includes the IP address, cookie information, information about the User's browser (or other program used to access the services), technical specifications of the hardware and software used by the User, as well as the date and time of access to the services, the addresses of the requested pages and similar information.

1.1.3. Other information about the User, the processing of which is provided for in the Agreement on the use of the Site.

1.1.4. This Privacy Policy applies exclusively to the Site. Dardans House does not control and is not responsible for third-party sites that the User may access via links available on the Site.

2. Purposes of Processing Users' Personal Information

We use the collected information for the following purposes:

• To provide you with the requested services and feedback
• To personalize your experience of using our site and services
• To improve the quality of our services and develop new products and services
• To inform you about our products, promotions and events

We do not sell, exchange or transfer your personal information to third parties without your consent, except as required by law.

3. Basic Rights and Obligations of the Operator

3.1. The Operator has the right to:

• receive reliable information and/or documents containing personal data from the data subject;
• if the data subject withdraws consent to the processing of personal data or requests that processing be stopped, continue processing personal data without the data subject’s consent where there are grounds provided for by the Law on Personal Data Protection;
• independently determine the composition and scope of measures necessary and sufficient to fulfil the obligations provided for by the Law on Personal Data Protection and the regulations adopted under it, unless otherwise provided by law.

3.2. The Operator is obliged to:

• provide the data subject, at their request, with information concerning the processing of their personal data;
• organize the processing of personal data in accordance with the procedure established by the applicable regulations of the Republic of Serbia;
• respond to requests and inquiries from data subjects and their legal representatives in accordance with the Law on Personal Data Protection;
• provide the Commissioner for Information of Public Importance and Personal Data Protection, at their request, with the necessary information within 10 days from the date of receipt of such a request;
• publish or otherwise provide unrestricted access to this Personal Data Processing Policy;
• take legal, organizational and technical measures to protect personal data from unauthorized or accidental access, destruction, modification, blocking, copying, provision and dissemination, as well as from other unlawful actions in relation to personal data;
• stop the transfer (dissemination, provision, access) of personal data, stop processing and destroy personal data in the manner and in the cases provided for by the Law on Personal Data Protection;
• perform other duties provided for by the Law on Personal Data Protection.

4. Principles of Personal Data Processing

4.1. The processing of personal data is carried out on a lawful basis.

4.2. Only personal data that meet the purposes of their processing are subject to processing.

4.3. The content and volume of the processed personal data correspond to the stated purposes of processing. Processing personal data beyond what is necessary for the stated purposes is not allowed.

4.4. When processing personal data, their accuracy, sufficiency and, where necessary, relevance to the purposes of processing are ensured. The Operator takes the necessary measures, or ensures that they are taken, to delete or correct incomplete or inaccurate data.

4.5. Personal data is stored in a form that allows the data subject to be identified for no longer than the purposes of processing require, unless the storage period is established by law or by an agreement to which the data subject is a party, beneficiary or guarantor.

4.6. The processed personal data is destroyed or anonymized once the purposes of processing have been achieved or when it is no longer necessary to achieve them, unless otherwise provided by law.

5. Procedure for the Collection, Storage, Transfer and Other Processing of Personal Data

5.1. The Operator ensures the security of personal data and takes all possible measures to prevent access to personal data by unauthorized persons.

5.2. The User's personal data will never, under any circumstances, be transferred to third parties, except in cases related to the implementation of applicable legislation or where the data subject has given consent to the Operator to transfer data to a third party in order to fulfil obligations under a contract.

5.3. In case of inaccuracies in personal data, the User can update them independently by sending a notification to the Operator at info@dardanshouse.rs.

5.4. The User may withdraw their consent to the processing of personal data at any time by sending a notification to the Operator at info@dardanshouse.rs marked “Withdrawal of consent to the processing of personal data”.

5.5. Processing of personal data may be terminated upon achievement of the purposes of processing, expiration of the data subject’s consent, withdrawal of consent by the data subject or a request to stop processing, as well as upon identification of unlawful processing of personal data.

6. Actions Performed by the Operator with the Collected Personal Data

6.1. The Operator collects, records, systematizes, accumulates, stores, clarifies (updates, changes), uses, transfers (disseminates, provides, grants access to), anonymizes, blocks, deletes and destroys personal data.

7. Confidentiality of Personal Data

The Operator and other persons who have gained access to personal data are obliged not to disclose or distribute personal data to third parties without the consent of the data subject, unless otherwise provided by law.

The User can receive any clarifications on matters related to the processing of their personal data by contacting the Operator at info@dardanshouse.rs.

This document will reflect any changes to the Operator's personal data processing policy. The Policy is valid indefinitely until it is replaced by a new version.

The current version of the Policy is freely available at dardanshouse.com/privacy-policy.